CUSTOM ORDER:

Order

How long the orders are processed?

Order processing lasts about 3 weeks from the acceptance of the graphic design and recording of the required down payment.

Can I make changes in my order?

Changes in your order can be made until final confirmation of the order.

Can you create a graphic design for me?

Of course, deliver us your logotypes in vector files, present your initial concept of the graphic and recommended colours, and we will present you an initial graphic design.

What is the cost of making a graphic design?

Making a graphic design by Velcredo graphic designer costs PLN 250 gross.

What is the cost of delivery?

The price of your order depends on the country of shipment and weight. The cost of delivery is shown in the summary of your order.

Do you issue invoices?

Yes, VAT invoice can be issued for every order.

Payment methods

What are the available payment forms?

You may pay by e-transfer via PayPal.

What size should I choose?

Will the selected size be appropriate for me?

We have made size chart available to increase Your purchase satisfaction. If you still have any doubts about the size you should choose, contact with us at velcredo@velcredo.com to get more information.

Can I try on the clothes before buying them?

You are encouraged to use our size chart. You can also try on clothes for size. Contact with us to arrange the meeting.

Returns and complaints

I ordered a product in the wrong size. Can I change the size?

Unfortunately, customized product can’t be returned and replaced.

How can I make a complaint?

Send your product to the address of our shop:

VELCREDO Ewelina Bojdzińska

Ciekawa 10

05-077 Zakręt

Poland

You can also attach a return form to Your parcel, which is available here to your parcel, but it is not necessary.

Complaint will be investigated within 14 days.

IMPORTANT! We do not accept parcels sent back on delivery.

Whom can I contact if I have any questions?

If you haven’t found the answer for Your question, contact with us at velcredo@velcredo.com. We will contact with You as soon as possible.

Can a customized product be returned?

Unfortunately, you can’t return them because they were produced exclusively for You. Therefore, we ask You to carefully read our offer of customized products and size chart.