{"id":5217,"date":"2018-10-25T23:54:16","date_gmt":"2018-10-25T21:54:16","guid":{"rendered":"https:\/\/velcredo.com\/?page_id=5217"},"modified":"2021-03-20T15:11:58","modified_gmt":"2021-03-20T14:11:58","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/velcredo.com\/en\/faq-en\/","title":{"rendered":"FAQ EN"},"content":{"rendered":"\n  <div class=\"banner has-hover has-parallax\" id=\"banner-781893502\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" data-parallax=\"-5\" data-parallax-container=\".banner\" data-parallax-background>\n            <img width=\"1000\" height=\"667\" src=\"https:\/\/velcredo.com\/wp-content\/uploads\/2018\/07\/unsplash6-4-of-4.jpg\" class=\"bg attachment-large size-large\" alt=\"realizacja zam\u00f3wienia velcredo\" decoding=\"async\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-2026279501\" class=\"text-box banner-layer x50 md-x50 lg-x50 y80 md-y80 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h3 class=\"uppercase\"><b>DO YOU HAVE ANY QUESTIONS?<\/b><\/h3>\n<p><span style=\"color: #f1f1f1;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">You can find answers for frequently asked questions below or write to us at <a href=\"mailto:velcredo@velcredo.com\">velcredo@velcredo.com<\/a><\/span><\/span><\/span><\/span><\/p>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-2026279501 {\n  width: 81%;\n}\n#text-box-2026279501 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-2026279501 {\n    width: 58%;\n  }\n}\n@media (min-width:850px) {\n  #text-box-2026279501 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-781893502 {\n  padding-top: 300px;\n}\n#banner-781893502 .overlay {\n  background-color: rgba(0, 0, 0, 0.34);\n}\n#banner-781893502 .banner-bg img {\n  object-position: 63% 72%;\n}\n@media (min-width:550px) {\n  #banner-781893502 {\n    padding-top: 300px;\n  }\n}\n@media (min-width:850px) {\n  #banner-781893502 {\n    padding-top: 500px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n<h3 style=\"text-align: center;\">\u00a0<\/h3>\n<div class=\"row\"  id=\"row-1005563787\">\n\n\t<div id=\"col-606933374\" class=\"col medium-7 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3 class=\"accordion_title\">Order<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-2832473307\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2832473307-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-the-orders-are-processed?\" aria-expanded=\"false\" aria-controls=\"accordion-2832473307-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How long the orders are processed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2832473307-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2832473307-label\" >\n\t\t\t\n<p><span style=\"color: #0a0a0a; font-size: 100%;\"><span style=\"font-family: Varela, sans-serif;\"><span lang=\"en-GB\">Order processing lasts about 3 weeks from the acceptance of the graphic design and recording of the required down payment.<\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-408479085\" class=\"accordion-item\">\n\t\t<a id=\"accordion-408479085-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-make-changes-in-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-408479085-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I make changes in my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-408479085-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-408479085-label\" >\n\t\t\t\n<p><span style=\"color: #0a0a0a; font-size: 100%;\"><span style=\"font-family: Varela, sans-serif;\"><span lang=\"en-GB\">Changes in your order can be made until final confirmation of the order. <\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1380774021\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1380774021-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-you-create-a-graphic-design-for-me?\" aria-expanded=\"false\" aria-controls=\"accordion-1380774021-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can you create a graphic design for me?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1380774021-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1380774021-label\" >\n\t\t\t\n<p><span style=\"color: #0a0a0a;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">Of course, deliver us your logotypes in vector files, present your initial concept of the graphic and recommended colours, and we will present you an initial graphic design. <\/span><\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4242222149\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4242222149-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-cost-of-making-a-graphic-design?\" aria-expanded=\"false\" aria-controls=\"accordion-4242222149-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What is the cost of making a graphic design?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4242222149-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4242222149-label\" >\n\t\t\t\n<p><span style=\"color: #0a0a0a; font-size: 100%;\"><span style=\"font-family: Varela, sans-serif;\"><span lang=\"en-GB\">Making a graphic design by Velcredo graphic designer costs PLN 250 gross. <\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-767864368\" class=\"accordion-item\">\n\t\t<a id=\"accordion-767864368-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-cost-of-delivery?\" aria-expanded=\"false\" aria-controls=\"accordion-767864368-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What is the cost of delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-767864368-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-767864368-label\" >\n\t\t\t\n<p><span style=\"color: #0a0a0a;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">The price of your order depends on the country of shipment and weight. The cost of delivery is shown in the summary of your order. <\/span><\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2957190467\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2957190467-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-issue-invoices?\" aria-expanded=\"false\" aria-controls=\"accordion-2957190467-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you issue invoices?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2957190467-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2957190467-label\" >\n\t\t\t\n<p><span style=\"color: #0a0a0a;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">Yes, VAT invoice can be issued for every order. <\/span><\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:50px;height:0px;background-color:rgb(255, 255, 255);\"><\/div>\n<h3 class=\"accordion_title\">Payment methods<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-3225330760\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3225330760-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-available-payment-forms?\" aria-expanded=\"false\" aria-controls=\"accordion-3225330760-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What are the available payment forms?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3225330760-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3225330760-label\" >\n\t\t\t\n<p><span style=\"color: #0a0a0a;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">You may pay by e-transfer via PayPal. <\/span><\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1499026145\" class=\"col medium-5 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3 class=\"accordion_title\">What size should I choose?<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-1275883367\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1275883367-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-the-selected-size-be-appropriate-for-me?\" aria-expanded=\"false\" aria-controls=\"accordion-1275883367-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Will the selected size be appropriate for me?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1275883367-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1275883367-label\" >\n\t\t\t\n<p><span style=\"color: #0a0a0a;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">We have made size chart available to increase Your purchase satisfaction. If you still have any doubts about the size you should choose, contact with us at <\/span><\/span><\/span><\/span><a href=\"mailto:velcredo@velcredo.com\"><span style=\"color: #0a0a0a;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">velcredo@velcredo.com<\/span><\/span><\/span><\/span><\/a><span style=\"color: #0a0a0a;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\"> to get more information. <\/span><\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-762756034\" class=\"accordion-item\">\n\t\t<a id=\"accordion-762756034-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-try-on-the-clothes-before-buying-them?\" aria-expanded=\"false\" aria-controls=\"accordion-762756034-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I try on the clothes before buying them?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-762756034-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-762756034-label\" >\n\t\t\t\n<p><span style=\"color: #000000;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">You are encouraged to use our size chart. You can also try on clothes for size. Contact with us to arrange the meeting.<\/span><\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:50px;height:0px;background-color:rgb(255, 255, 255);\"><\/div>\n<h3 class=\"accordion_title\">Returns and complaints<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-2657714024\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2657714024-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-ordered-a-product-in-the-wrong-size.-can-i-change-the-size?\" aria-expanded=\"false\" aria-controls=\"accordion-2657714024-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I ordered a product in the wrong size. Can I change the size?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2657714024-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2657714024-label\" >\n\t\t\t\n<p><span style=\"color: #000000;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">Unfortunately, customized product can\u2019t be returned and replaced. <\/span><\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-389911945\" class=\"accordion-item\">\n\t\t<a id=\"accordion-389911945-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-make-a-complaint?\" aria-expanded=\"false\" aria-controls=\"accordion-389911945-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I make a complaint?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-389911945-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-389911945-label\" >\n\t\t\t\n<p><span style=\"color: #000000;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">Send your product to the address of our shop:<\/span><\/span><\/span><\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">VELCREDO Ewelina Bojdzi\u0144ska<\/span><\/span><\/span><\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">Ciekawa 10<\/span><\/span><\/span><\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">05-077 Zakr\u0119t<\/span><\/span><\/span><\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">Poland<\/span><\/span><\/span><\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">You can also attach a return form to Your parcel,\u00a0which is available\u00a0<a href=\"https:\/\/sportofino.com\/media\/wysiwyg\/popup\/formularz-reklamacyjny-2017.pdf\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">here<\/a>\u00a0to your parcel, but it is not necessary.<\/span><\/span><\/span><\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">Complaint will be investigated within 14 days.<\/span><\/span><\/span><\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">IMPORTANT! We do not accept parcels sent back on delivery.<\/span><\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1137973095\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1137973095-label\" class=\"accordion-title plain\" href=\"#accordion-item-whom-can-i-contact-if-i-have-any-questions?\" aria-expanded=\"false\" aria-controls=\"accordion-1137973095-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Whom can I contact if I have any questions?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1137973095-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1137973095-label\" >\n\t\t\t\n<p><span style=\"color: #000000;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">If you haven\u2019t found the answer for Your question, contact with us at velcredo@velcredo.com.\u00a0We will contact with You as soon as possible. <\/span><\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1634764589\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1634764589-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-a-customized-product-be-returned?\" aria-expanded=\"false\" aria-controls=\"accordion-1634764589-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can a customized product be returned?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1634764589-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1634764589-label\" >\n\t\t\t\n<p><span style=\"color: #000000;\"><span style=\"font-family: Varela, sans-serif;\"><span style=\"font-size: medium;\"><span lang=\"en-GB\">Unfortunately, you can\u2019t return them because they were produced exclusively for You. Therefore, we ask You to carefully read our offer of customized products and size chart. <\/span><\/span><\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1005563787 > .col > .col-inner {\n  background-color: rgb(255, 255, 255);\n}\n<\/style>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header.php","meta":[],"_links":{"self":[{"href":"https:\/\/velcredo.com\/en\/wp-json\/wp\/v2\/pages\/5217"}],"collection":[{"href":"https:\/\/velcredo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/velcredo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/velcredo.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/velcredo.com\/en\/wp-json\/wp\/v2\/comments?post=5217"}],"version-history":[{"count":47,"href":"https:\/\/velcredo.com\/en\/wp-json\/wp\/v2\/pages\/5217\/revisions"}],"predecessor-version":[{"id":21085,"href":"https:\/\/velcredo.com\/en\/wp-json\/wp\/v2\/pages\/5217\/revisions\/21085"}],"wp:attachment":[{"href":"https:\/\/velcredo.com\/en\/wp-json\/wp\/v2\/media?parent=5217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}